Returns

Please see our updated returns policy - Hine Collection now accepts returns for; refund, exchange or store credit as of the 29th November 2024.

How do I return?

• Enter your order number and email address in the fields above and click Start

• Follow the instructions and select the items you want to return

• Please ensure you attach a photo of the faulty/incorrect items to speed up the process

• You will get a confirmation email with the shipping guidelines once the return request is approved

Black Friday

There are a few things you need to know when purchasing over the period of our Black Friday Sale:

• Black Friday Sale is Sitewide

• Over the period of our Black Friday Sale from the 7th November - 22nd November 2024, all items are eligible for return/exchange. Please note: Refunds were not eligible for this sale period as our new return policy came into effect 29th November 2024.

What items can I return?

We accept returns for: Refund, Exchange or Store Credit.

You can return your items within 14 days of receiving your products.

• Items must be in original condition.

• Full priced items

• Please note: Outlet Sale items are unable to be returned for store credit, exchange or refund as these items are deemed final sale items.

• Items must be unwashed and unworn.

• Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request.

• In the original packaging with tags attached.

• For health & safety reasons swimwear must still have the adhesive plastic attached to bottoms & all tags attached. We advise to try on bottoms with underwear.

• ALL underwear & socks are non returnable or exchangeable. We will only replace these items if you have received an incorrect size, item or if the product deems faulty.

I have a faulty or Incorrect item?

• If you have recieved your order and there is a problem with your item(s), please send an email to our admin team at info@hinecollection.com along with a photo of your fault/incorrect and a brief description of the reason and our team will be able to assist you.

• You have 6 months from delivery of your item to submit a faulty claim. If the item is deemed to be faulty you will be issued a replacement item or store credit.